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Searching for and filtering operations

You can use the "View operations → Operations" tab to search for and filter operations. It allows you to set filters for the time period, the operation characteristics, and the characteristics of payment. Moreover, you can open a detailed view of an operation, and add other actions to the operation. You can export the search results as an Excel file.

Overview of the search criteria

  1. "Period" selection field
  2. "Operation characteristics" selection field
  3. "Characteristics of payment" selection field
  4. "Search and Filter" button

Activating the "Period" selection field

When you click in the input fields for the date, a calendar opens in which you can select a date. When you click in the input fields for the time, you can define a time for the search.

Activating the "Operation characteristics" selection field

Operation characteristics describe the type of operation, along with its associated status. You can set two different operation characteristics: Specific details and Status.

Selecting specific details

Descriptions of the specific details can be found in the "Specific details" table below.

“Detail” input field

The "Detail" input field next to the "No specific detail" drop-down menu allows you to narrow the search to a character string (card number, error code, etc.). The character string that is entered depends on the specific detail selected in the "No specific detail" drop-down menu.


Specific detailDescription

Operation number

The operation number (also "PayID") is an unique operation code automatically assigned by Computop Paygate

Card number

The card number is the number on the credit card that has been used for an operation

Pseudo card number (PCNr)

The pseudo card number (PCNr) is an adequate substitute for the card number. The pseudo card number (PCNr) can be saved and used by merchants without a PCI certification so that customers do not have to enter card data over and over again.

Account number

The account number is a number valid within a given country and is used to identify a bank account

IBAN

An IBAN is a standardised international bank account number and is used to identify a bank account. The IBAN is comprised of the country code (DE for Germany), the bank code, the previous account number, and the two-digit verification code.

Merchant reference number

The merchant reference number is a merchant code assigned by you to identify an operation

Merchant reference number (partial search)

Selecting "Merchant reference number (partial search)" allows a search for parts of the merchant reference number

Reference number

The reference number is a code automatically assigned to every payment transaction by Computop Paygate

Reference number (partial search)

Selecting "Reference number (partial search)" allows a search to be made for parts of the reference number

Error code

The error code is a code assigned by Computop Paygate that provides information about the exact type of Paygate error. An overview of the error codes can be found here.


Selecting the status

Descriptions of the statuses can be found in the "Status" table below.


StatusDescription

OK

The status of the operation is "OK". The operation has been completed.

  • Process successful

The status of the operation is "OK". The operation was successful.

  • Successful authorisation

The status of the operation is "OK". The authorisation of the operation was successful.

OPEN

The status of the operation is "OPEN". The operation has not been completed yet.

  • 3-D Secure authentication not completed by customer

The status of the operation is "OPEN". The 3-D Secure authentication of the operation has not been completed by the customer yet.

  • Process initiated

The status of the operation is "OPEN". The operation has been initiated.

  • Process not completed

The status of the operation is "OPEN". The operation has been initiated, but has not been completed yet.

  • Authorisation successful, capture is outstanding

The status of the operation is "OPEN". The operation has been authorised and been posted, but is still outstanding.

  • Authorisation successful, scheduled capture is outstanding

The status of the operation is "OPEN". The operation has been authorised and posting has been scheduled, but is still outstanding.

  • Authorisation and capture successful, credit is outstanding

The status of the operation is "OPEN". The operation has been authorised, the posting completed and the credit submitted, but is still outstanding.

NOT OK

The status of the operation is "NOT OK". The operation has not been completed.

  • Operation failed

The status of the operation is "NOT OK". The operation was not successful.

  • Operation cancelled

The status of the operation is "NOT OK". The operation was cancelled.

Activating the "Characteristics of payment" selection field

Characteristics of payment describe the paymethod used for an operation, along with the associated currency and total. You can set three different characteristics of payment: Paymethod, currency and amount.

Selecting the paymethod or payment service provider

You can either search for all credit cards, or select a payment service provider. The "All payment types" drop-down menu shows you all paymethods that have been enabled for you in Computop Paygate. Individual payment service providers appear under the respective main categories in the list. A description of the main categories can be found in the "All paymethods" table below.



StatusDescription
CARDAll payment service providers that support credit cards

CARD (3-D SECURE)

All payment service providers that support credit cards with 3-D Secure authentication

BANCONTACT

All payment service providers that support Bancontact

DEBTOR MANAGEMENT

All payment service providers that support debtor management

DIRECT DEBIT

All payment service providers that support direct debit

EWALLET

All payment service providers that support online wallets

INVOICE & INSTALMENTS

All payment service providers that support purchase on invoice and hire-purchase

ONLINE BANK TRANSFER

All payment service providers that support online bank transfers

PREPAID

All payment service providers that support prepaid cards

RISK MANAGEMENT

All service providers that support risk management


Information about the individual paymethods

More information about the individual paymethods can be found here: Paymethods.

Selecting currency and amount

When you open the "All currencies" drop-down menu, you will see all currencies that can be selected. You can narrow the search to a specific amount of money in the "Amount" input field.

“Amount” input field

You can enter an amount in the "Amount" input field next to the "All currencies" drop-down menu. The amount entered depends on the currency selected from the "All currencies" drop-down menu beforehand. The amount is specified with decimals (e.g. 10.50 €) of the selected currency. However, it depends on the currency whether decimals are allowed or not.


Exporting search results

You can export the search results as an Excel file for further processing.

Proceed as follows to export the search results:

  1. Activate values in the selection fields.
  2. Click on the "Search and Filter" button.

→ The application verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the search results will be shown.

  1. "Export " button

3. Click on the "Export " button.

→ The search results are issued as a CSV file ready to download.

Opening the detailed view of an operation

You can open a detailed view for every operation in the search results. More information about the customer and operation data are shown to you in the detailed view. Moreover, you can add other actions to the operation in the detailed view, such as postings or credits. If an operation was processed using card, account or device data, you can disable these in the detailed view. If you wish to enable the card, account or device data again, you must remove the credit card from the negative list.

Proceed as follows to open the detailed view of an operation:

  1. Activate values in the selection fields.
  2. Click on the "Search and Filter" button.

→ The application verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the search results will be shown.


  1. "Merchant reference number" column
  2. "Merchant reference number" of an operation

3. Click on the merchant reference number for the required operation in the "Merchant reference number" column.

→ The detailed view of the operation opens.

The detailed view of the operation is divided into fields with the customer and operation data, along with data about postings. If you check the country of origin of the card for purposes of fraud prevention, you will also find the country of origin of the credit card here. Moreover, you can add other actions to the operation in the detailed view.

Details on 3-D Secure transactions

For payments which are authenticated with 3-D Secure you may see details like this:

The values shown above depend on 3-D Secure version used for authentication and the card scheme.

Here are some details:

ECI value

The ECI value stands for "Electronic Commerce Indicator" and detailed overview can be found here: ECI Codes EN

3-D Version (Directory Server)

The Directory Server is managed by the card scheme (Mastercard, VISA, American Express, ...) where each credit card issuer isregistered and can be identified by the BIN (Bank Identication Number).

The Directory Server "talks" to the Access Control Server which finally refers to the credit card issuer system.

For 3-D Secure processing all parties (scheme, issuer and PSP Computop) have to agree on the same 3-D Secure version.

3-D Version (Processing)

This is the 3-D Secure version which has been agreed by all parties finally for 3-D Secure authentication.

It may happen that a specific issuer is not supporting 3-D Secure (Version 2.1.0, 2.2.0) by now and then automatically a fallback to Version 1.0 will happen.

Authentication Type

Current supported values for "authentication type" are:

ValueMeaningDescription
00FrictionlessIssuer did not challenge for card holder authentication.
01Static

Static password is used for card holder authentication. Also used for 3DS1 non frictionless

02DynamicDynamic password (e.g. token or app) is used for card holder authentication.
03OOB

OOB stands for "Out Of Band":

Users verify transactions in their issuer’s authentication service which can be issuers website or issuers app.

04DecoupledWill be supported with 3-D Secure 2.2, intended to support card holder authentication for merchant initiated transactions (MIT).

Challenge Indicator (Requested)

ValueMeaningDescription
01No preferenceNo specific challenge indicator requested, default value.
02No challenge requestedMerchant prefers that no challenge should be performed
03Challenge requested: 3DS Requestor PreferenceMerchant prefers that a challenge should be performed
04Challenge requested:MandateThere are local or regional mandates that mean that a challenge must be performed
05No challenge requestedTransactional risk analysis is already performed
06No challenge requestedData share only
07No challenge requestedStrong consumer authentication is already performed
08No challenge requestedUtilise whitelist exemption if no challenge required
09Challenge requestedWhitelist prompt requested if challenge required

Transaction Status

ValueMeaningDescription
YAuthentication Verification Successful

Authentication has been completed successfully, i.e. ready for authorisation.

It still may happen that the authorisation fails, e.g. due to low account balance.

NNot Authenticated /Account Not VerifiedTransaction denied
UAuthentication/ Account Verification Could Not Be PerformedTechnical or other problem, as indicated in ARes or RReq
AAttempts Processing PerformedNot Authenticated/Verified, but a proof of attempted authentication/verification is provided.
CChallenge RequiredAdditional authentication is required using the CReq/CRes.
DChallenge RequiredDecoupled Authentication confirmed.
RAuthentication/ Account Verification RejectedIssuer is rejecting authentication/verification and request that authorisation not be attempted.
IInformational Only3DS Requestor (merchant) challenge preference acknowledged.

Whitelist Status

ValueMeaning
Y3DS Requestor (merchant) is whitelisted by cardholder
N3DS Requestor (merchant) is not whitelisted by cardholder
ENot eligible as determined by issuer
PPending confirmation by cardholder
RCardholder rejected
UWhitelist status unknown, unavailable, or does not apply

Application Button

The button at the bottom allows you to jump to the corresponding page within the application. You must be logged in to jump to the corresponding page within the application.



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