Searching for and filtering operations

You can use the "View operations → Operations" tab to search for and filter operations. It allows you to set filters for the time period, the operation characteristics, and the characteristics of payment. Moreover, you can open a detailed view of an operation, and add other actions to the operation. You can export the search results as an Excel file.

Overview of the search criteria

1. "Period" selection field
2. "Operation characteristics" selection field
3. "Characteristics of payment" selection field
4. "Search and Filter" button

Activating the "Period" selection field

When you click in the input fields for the date, a calendar opens in which you can select a date. When you click in the input fields for the time, you can define a time for the search.

Activating the "Operation characteristics" selection field

Operation characteristics describe the type of operation, along with its associated status. You can set two different operation characteristics: Specific details and Status.

Selecting specific details

Descriptions of the specific details can be found in the "Specific details" table below.

Selecting the status

Descriptions of the statuses can be found in the "Status" table below.

Activating the "Characteristics of payment" selection field

Characteristics of payment describe the paymethod used for an operation, along with the associated currency and total. You can set three different characteristics of payment: Paymethod, currency and amount.

Selecting the paymethod or payment service provider

You can either search for all credit cards, or select a payment service provider. The "All payment types" drop-down menu shows you all paymethods that have been enabled for you in Computop Paygate. Individual payment service providers appear under the respective main categories in the list. A description of the main categories can be found in the "All paymethods" table below.

Selecting currency and amount

When you open the "All currencies" drop-down menu, you will see all currencies that can be selected. You can narrow the search to a specific amount of money in the "Amount" input field.

Exporting search results

You can export the search results as an Excel file for further processing.

Proceed as follows to export the search results:

1. Activate values in the selection fields.
2. Click on the "Search and Filter" button.

→ The application verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the search results will be shown.

1. "Export " button

3. Click on the "Export " button.

→ The search results are issued as a CSV file ready to download.

Opening the detailed view of an operation

You can open a detailed view for every operation in the search results. More information about the customer and operation data are shown to you in the detailed view. Moreover, you can add other actions to the operation in the detailed view, such as postings or credits. If an operation was processed using card, account or device data, you can disable these in the detailed view. If you wish to enable the card, account or device data again, you must remove the credit card from the negative list.

Proceed as follows to open the detailed view of an operation:

1. Activate values in the selection fields.
2. Click on the "Search and Filter" button.

→ The application verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the search results will be shown.

1. "Merchant reference number" column
2. "Merchant reference number" of an operation

3. Click on the merchant reference number for the required operation in the "Merchant reference number" column.

→ The detailed view of the operation opens.

The detailed view of the operation is divided into fields with the customer and operation data, along with data about postings. If you check the country of origin of the card for purposes of fraud prevention, you will also find the country of origin of the credit card here. Moreover, you can add other actions to the operation in the detailed view.

Details on Action and Status

Each payment process (operation) can include one or more actions. Each action has a status, e.g. indicating success / failure of this status.

The actions may vary on your implementation and the paymethod involved.

Pls. find a list of most common combinations and their meaning here:

Details on 3-D Secure transactions

For payments which are authenticated with 3-D Secure you may see details like this:

The values shown above depend on 3-D Secure version used for authentication and the card scheme.

Here are some details:

ECI value

The ECI value stands for "Electronic Commerce Indicator" and detailed overview can be found here: ECI Codes.

3-D Version (Directory Server)

The Directory Server is managed by the card scheme (Mastercard, VISA, American Express, ...) where each credit card issuer isregistered and can be identified by the BIN (Bank Identication Number).

The Directory Server "talks" to the Access Control Server which finally refers to the credit card issuer system.

For 3-D Secure processing all parties (scheme, issuer and PSP Computop) have to agree on the same 3-D Secure version.

3-D Version (Processing)

This is the 3-D Secure version which has been agreed by all parties finally for 3-D Secure authentication.

It may happen that a specific issuer is not supporting 3-D Secure (Version 2.1.0, 2.2.0) by now and then automatically a fallback to Version 1.0 will happen.

Authentication Type

Current supported values for "authentication type" are:

Authentication Method

Current supported values for "authentication method" are:

Challenge Indicator (Requested)

Transaction Status

Whitelist Status