Page tree

Search

Skip to end of metadata
Go to start of metadata

Opening the detailed view of an operation

You can open a detailed view for every operation in the search results. More information about the customer and operation data are shown to you in the detailed view. Moreover, you can add other actions to the operation in the detailed view, such as postings or credits. If an operation was processed using card, account or device data, you can disable these in the detailed view. If you wish to enable the card, account or device data again, you must remove the credit card from the negative list.

Proceed as follows to open the detailed view of an operation:

  1. Activate values in the selection fields.
  2. Click on the "Search and Filter" button.

→ The application verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the search results will be shown.


  1. "Merchant reference number" column
  2. "Merchant reference number" of an operation

3. Click on the merchant reference number for the required operation in the "Merchant reference number" column.

→ The detailed view of the operation opens.

The detailed view of the operation is divided into fields with the customer and operation data, along with data about postings. If you check the country of origin of the card for purposes of fraud prevention, you will also find the country of origin of the credit card here. Moreover, you can add other actions to the operation in the detailed view.

Details on Action and Status

Each payment process (operation) can include one or more actions. Each action has a status, e.g. indicating success / failure of this status.

The actions may vary on your implementation and the paymethod involved.

Pls. find a list of most common combinations and their meaning here:

ActionPaymethod (samples)Description
ORDER

Credit card

PayPal

Action "order" indicates that a payment has been initiated, but not yet authorized.

StatusDescription

Transaction completed

The "order" was initiated successfully
RequestThe "order" has been initiated, but not completed

Other

The "Order" failed, e.g.:

  • Transaction aborted by user → Transaction has been stopped by consumer.
  • Transaction declined → The transaction has been declined by provider.
  • Timeout → The consumer did not complete transaction.
ACCOUNT_VERIFICATIONCredit card

Account-Verification is used with credit cards to check whether this credit card is existing. Technically an authorization with "amount=0" is done, so no money is reserved on the card holders account.

StatusDescription
Transaction completedThe transaction has been completed successfully.
Other

The credit card could not be verified, e.g.:

  • Invalid card number → credit card number is not valid.
AUTHENTICATECredit card

Authenticate happens with 3-D Secure and means that the card holder has to identify (authenticate) himself. After successful authentication an authorization may be initiated to reserve the money on the card holders account.

StatusDescription
REQUESTAuthentication process has been initiated, but not yet completed.

Authentication completed

The card holder proofed his/her identity towards the issuer.
Other

The "Authentication" failed, e.g.:

  • Authentication failed → The card holder wasn't able to authenticate successfully, so the authentication failed.
  • Connection timed out → The card holder did not complete the authentication.
  • Cardholder not enrolled → Card holder is not enrolled to 3-D Secure system.
  • RRes receive timeout → Technical time out receiving 3-D Secure response.
AUTHORIZE

Credit card

PayPal

Direct Debit

Paydirekt

The authorization checks the card holders account and reserves the money for a given period of time.

StatusDescription

Transaction completed

The authorization was successful, the amount is reserved on the card holders account and can finally be captured (i.e. transferred).
Other

The "Authorization" has been declined, e.g.:

  • Authorization declined → issuer/acquirer declined authorization.
  • Invalid card number → card number is wrong.
  • Shipping country and the card's country of origin do not match → risk setting prevents authorization.
REVERSEAUTHORIZE

The authorization should be reversed and the money should not be reserved on the card holders account any more.

StatusDescription
Transaction completedThe authorized amount has been released successfully.
Other

The "Reverse-Authorization" failed, e.g.:

  • Referenced transaction not found
CAPTURE

Credit card

PayPal

Direct Debit

Paydirekt

"Capture" means that money should be transferred from the customer/card holder to the acquirer (and finally to the merchant).

Depending on the paymethod and connection a capture can be done one time only or multiple times.

StatusDescription

Request

The "capture" (i.e. transfer) of the money has been initiated and is waiting for its processing → "capture" is pending.

This can be either processed online (i.e. in realtime) or offline (file based - and then normally within 24 hours) - depending on the paymethod and downstream processing.

Transaction completed

The "capture" has been processed, i.e.: transmitted to the acquirer and further to the issuer.
Other

The "Capture" failed, e.g.:

  • Declined by issuer → issuer/acquirer declined authorization.
CREDIT

Credit card

PayPal

Direct Debit

Paydirekt

Sofort

"Credit" means the money should be refunded to the customer.

Depending on the paymethod and connection a refund can be done one time only or multiple times.

StatusDescription

Request

The "credit" (i.e. refund) of the money has been initiated and is waiting for its processing.

This can be either processed online (i.e. in realtime) or offline (file based - and then normally within 24 hours) - depending on the paymethod and downstream processing.

Transaction completed

The "credit" has been processed, i.e.: transmitted to the acquirer and further to the issuer.
Other

The "Credit" failed, e.g.:

  • Amount too high → total amount for "credit" is higher than the amount "captured" so far.
SALE

Credit card

PayPal

Paydirekt

Sofort


"Sale" is a combination of "authorization" and "capture".

StatusDescription

Transaction completed

The "sale" has been processed, i.e.: transmitted to the acquirer.
Other

The "Sale" has been rejected, e.g.:

  • Timeout → The consumer did not complete the transaction.
  • Declined by the issuer → The issuer declined transaction.

Details on 3-D Secure transactions

For payments which are authenticated with 3-D Secure you may see details like this:

The values shown above depend on 3-D Secure version used for authentication and the card scheme.

Here are some details:

ECI value

The ECI value stands for "Electronic Commerce Indicator" and detailed overview can be found here: ECI Codes.

3-D Version (Directory Server)

The Directory Server is managed by the card scheme (Mastercard, VISA, American Express, ...) where each credit card issuer isregistered and can be identified by the BIN (Bank Identication Number).

The Directory Server "talks" to the Access Control Server which finally refers to the credit card issuer system.

For 3-D Secure processing all parties (scheme, issuer and PSP Computop) have to agree on the same 3-D Secure version.

3-D Version (Processing)

This is the 3-D Secure version which has been agreed by all parties finally for 3-D Secure authentication.

It may happen that a specific issuer is not supporting 3-D Secure (Version 2.1.0, 2.2.0) by now and then automatically a fallback to Version 1.0 will happen.

Authentication Type

Current supported values for "authentication type" are:

ValueMeaningDescription
00FrictionlessIssuer did not challenge for card holder authentication.
01Static

Static password is used for card holder authentication. Also used for 3DS1 non frictionless

02DynamicDynamic password (e.g. token or app) is used for card holder authentication.
03OOB

OOB stands for "Out Of Band":

Users verify transactions in their issuer’s authentication service which can be issuers website or issuers app.

04DecoupledWill be supported with 3-D Secure 2.2, intended to support card holder authentication for merchant initiated transactions (MIT).

Challenge Indicator (Requested)

ValueMeaningDescription
01No preferenceNo specific challenge indicator requested, default value.
02No challenge requestedMerchant prefers that no challenge should be performed
03Challenge requested: 3DS Requestor PreferenceMerchant prefers that a challenge should be performed
04Challenge requested:MandateThere are local or regional mandates that mean that a challenge must be performed
05No challenge requestedTransactional risk analysis is already performed
06No challenge requestedData share only
07No challenge requestedStrong consumer authentication is already performed
08No challenge requestedUtilise whitelist exemption if no challenge required
09Challenge requestedWhitelist prompt requested if challenge required

Transaction Status

ValueMeaningDescription
YAuthentication Verification Successful

Authentication has been completed successfully, i.e. ready for authorisation.

It still may happen that the authorisation fails, e.g. due to low account balance.

NNot Authenticated /Account Not VerifiedTransaction denied
UAuthentication/ Account Verification Could Not Be PerformedTechnical or other problem, as indicated in ARes or RReq
AAttempts Processing PerformedNot Authenticated/Verified, but a proof of attempted authentication/verification is provided.
CChallenge RequiredAdditional authentication is required using the CReq/CRes.
DChallenge RequiredDecoupled Authentication confirmed.
RAuthentication/ Account Verification RejectedIssuer is rejecting authentication/verification and request that authorisation not be attempted.
IInformational Only3DS Requestor (merchant) challenge preference acknowledged.

Whitelist Status

ValueMeaning
Y3DS Requestor (merchant) is whitelisted by cardholder
N3DS Requestor (merchant) is not whitelisted by cardholder
ENot eligible as determined by issuer
PPending confirmation by cardholder
RCardholder rejected
UWhitelist status unknown, unavailable, or does not apply

Referenznummer und Händlervorgangsnummer eingeben

Die Referenznummer und Händlervorgangsnummer dienen zur eindeutigen Identifikation des Vorgangs im Computop Paygate.

Die Referenznummer des Händlers dient als Auszahlungsreferenz, die in der entsprechenden EPA-Datei Ihrer Bank angegeben wird.

Referenznummer

Bitte beachten Sie, dass ohne die Eingabe einer eigenen Referenznummer (Auszahlungsreferenz) keine Vorgänge zugeordnet und angelegt werden können.

Die Händlervorgangsnummer wird vom Computop Paygate automatisch für jeden Vorgang angelegt. Durch die Händlervorgangsnummer können Sie jeden Vorgang eindeutig identifizieren. Sie müssen die Händlervorgangsnummer nur eingeben, wenn Sie einen Vorgang einem bereits vorhandenen Vorgang hinzufügen möchten.

Ihre Warenkorbinformationen eingeben

Hier können Sie die Waren oder Dienstleistungen eingeben, die Ihr Kunde bei Ihnen bestellt hat.

Eingabefeld "Ihre Warenkorbinformation"

Das Eingabefeld "Ihre Warenkorbinformation" muss entsprechend den Regeln der Zahlart und des Zahlartenanbieters ausgefüllt werden, mit denen der Vorgang angelegt wird. Die entsprechenden Parameter in den Zahlarten sind "OrderDesc" und "OrderDesc2".

Activating the "Period" selection field

When you click in the input fields for the date, a calendar opens in which you can select a date. When you click in the input fields for the time, you can define a time for the search.

Exporting search results

You can export the search results as an Excel file for further processing.

Proceed as follows to export the search results:

  1. Activate values in the selection fields.
  2. Click on the "Search and Filter" button.

→ The application verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the search results will be shown.

  1. "Export " button

3. Click on the "Export " button.

→ The search results are issued as a CSV file ready to download.


Application Button

The button at the bottom allows you to jump to the corresponding page within the application. You must be logged in to jump to the corresponding page within the application.

On this page

  • No labels