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About the Computop Alerting Service

Configuration of notifications

As a service provider that attaches importance to delivering excellent service, we would like to inform our business partners, who are linked via the Computop Paygate for various payment types, quickly and conveniently if individual payment types are temporarily not available. Furthermore we provide the possibility to actively query the status of the individual payment types in the Computop Paygate. The Computop Alerting Service is responsible for these tasks.

Merchants can log on there personally and choose individually which payment types they wish to be notified about and the method by which they wish to receive the automated notifications. Other participants such as contact persons at web agencies can also register. Computop Helpdesk will be glad to assist you with the initial registration, or you can call the web page directly:

Click on the blue button labelled Subscribe to updates at the top right and below that select the method, e-mail or SMS, via the symbols. Then enter your details such as email address or telephone number below that and confirm subscription to the notifications by clicking on the corresponding button. No second step is necessary to confirm the details. Therefore, you can also conveniently set up the notifications for another employee.

For the confirmation of the subscription the system will send you an e-mail or an SMS with the link to your personal subscription management page. Follow the indicated link to call the web page for the configuration of the notifications for this email address.

This will now take you to the URL for the individual settings.

On the configuration page, specify which payment types you wish to be notified about. You should deselect everything here that your shop doesn't use. For a better overview the list of payment types is grouped so that for card payments, for example, you first have to click on the plus sign in front of CreditCard / DebitCard in order to display the individual card systems. Please select the financial services provider with whom you process card payments. By means of eWallet you can access online wallets such as Alipay or PayPal. You can activate or deactivate the notifications individually via the check boxes on the right-hand side. The services can be deselected again by clicking on the respective check box once more.

Further groups are: Invoice & Instalments for invoice and instalment payments, Online Bank Transfer for diverse types of online bank transfer, Credit Check and Risk Scoring for querying creditcheck and a separate category for the Paygate China.

Depending on the current status there are additional links for changing entire groups, for instance Uncheck all for a group or below that Toggle all to reverse all entries. After making the desired settings, save settings by clicking on the button labelled Update preferences.

You can log off from the status page by deactivating all check boxes. An explicit deletion of the mail address is not directly provided for; it takes place following the complete deactivation on the system side. You will be informed by e-mail or SMS that you have logged off from the Alerting Service.

Querying the Paygate status

After completing the configuration, click on the link Current status or call the status page directly. This is subdivided into groups of payment types in exactly the same way as the configuration. Normally you will see the confirmation of all systems operational there, which is indicated by the word Operational in green. In case of problems with a payment type you can thus check whether there is a disruption in the Computop Paygate or whether the cause is to be sought elsewhere, for instance in your shop or directly in the payment scheme.

Below that the Past incidents section shows all planned interruptions as well as disruptions in the last few days, if any have occurred. Finally, the Incident history link opens a list of planned and completed maintenance work and disruptions that have occurred.