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About Trustly

General information about Trustly

Founded in 2008, Trustly is a technology enterprise from Sweden, which enables secure and convenient payments via online banking for the customers. Trustly offers Collecting as well as an automated credit (refund) via API and reconciliation files for all supported acquirers (all 21 main banks in Sweden, Denmark and Finland). Trustly is FSA regulated.


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Info

The Trustly online bank transfer is convenient for the customer and secure for the merchant. This payment method enables customers to be addressed who have an account at one of 30 banks in Sweden, Finland, Denmark and Spain.

TypePayments by Online Bank Transfer EN



Process flow chart


Trustly process flow


Paygate interface

Definitions

Data formats

Format

Description

a

alphabetical

as

alphabetical with special characters

n

numeric

an

alphanumeric

ans

alphanumeric with special characters

ns

numeric with special characters

bool

boolean expression (true or false)

3

fixed length with 3 digits/characters

..3

variable length with maximum 3 digits/characters

enum

enumeration of allowed values

dttm

ISODateTime (YYYY-MM-DDThh:mm:ss)


Abbreviations

Abbreviation

Description

Comment

CND

condition


M

mandatory

If a parameter is mandatory, then it must be present

O

optional

If a parameter is optional, then it can be present, but it is not required

C

conditional

If a parameter is conditional, then there is a conditional rule which specifies whether it is mandatory or optional


Notice: Please note that the names of parameters can be returned in upper or lower case.


Trustly Online transfer

In order to make a payment with Trustly in Scandinavia, go to the following URL:


Notice: For security reasons, Paygate rejects all payment requests with formatting errors. Therefore please use the correct data type for each parameter.

The following table describes the encrypted payment request parameters:

Parameter

Format

CND

Description

MerchantID

ans..30

M

MerchantID, assigned by Computop. Additionally this parameter has to be passed in plain language too.

TransID

ans..64

M

TransactionID which should be unique for each payment

RefNr

ns..30

O

Unique reference number

Amount

n..10

M

Amount in the smallest currency unit (e.g. EUR Cent)

Please contact the helpdesk, if you want to capture amounts < 100 (smallest currency unit).

Currency

a3

M

Currency, three digits DIN / ISO 4217. Only BAM, BGN, CZK, EEK, EUR, GBP, HRK, HUF, LTL, LVL, PLN, RON and USD permissible; the currency must match AddrCountryCode.

MAC

an64

M

Hash Message Authentication Code (HMAC) with SHA-256 algorithm

OrderDesc

ans..768

M

Description of goods and prices. Intended purpose on the statement of account

URLSuccess

ans..256

M

Complete URL which calls up Paygate if payment has been successful. The URL may be called up only via port 443 This URL may not contain parameters: In order to exchange values between Paygate and shop, please use the parameter UserData.

URLFailure

ans..256

M

Complete URL which calls up Paygate if payment has been unsuccessful. The URL may be called up only via port 443 This URL may not contain parameters: In order to exchange values between Paygate and shop, please use the parameter UserData.

Response

a7

O

Status response sent by Paygate to URLSuccess and URLFailure, should be encrypted. For this purpose, transmit Response=encrypt parameter.

URLNotify

ans..256

M

Complete URL which Paygate calls up in order to notify the shop about the payment result. The URL may be called up only via port 443 It may not contain parameters: Use the UserData parameter instead.

UserData

ans..1024

O

If specified at request, Paygate forwards the parameter with the payment result to the shop

ReqID

ans..32

O

To avoid double payments, enter an alphanumeric value which identifies your transaction and may be assigned only once. If the transaction is submitted again with the same ReqID, Paygate will not carry out the payment, but will just return the status of the original transaction. Please note that the Paygate must have a finalized transaction status for the first initial action. Submissions with identical ReqID for an open status will be processed regularly.

IPAddr

ans..15

O

Customer´s IP address in IPv4 or IPv6 format

FirstName

ans..100

M

First name of the custumer

LastName

ans..100

M

Last name of the customer

MobileNo

n..20

O

Customer’s mobile telephone number

CountryCode

a2

O

Two characters country code according to ISO 3166

Language

ans..5

O

Language, e.g. de_DE, en_US, sv_SE

SocialSecurityNumber

ans..20

O

Social security number, identity card number etc.

CustomerId

ans..30

O

Customer number

URLTemplate

ans..256

O

URL of your individual layout for the payment form.

This template page can be self-designed but must be compliant to the security guidelins of Trustly.

-     all pictures need an absolute URL

-     all links must start with https

-     tags like script, iframe, frame, frameset, object, applet, etc are not allowed.

The page must contain the following tag at any place.

<!—TRUSTLY-PAYMENT-PAGE-GOES-HERE >

At this place the Trustly transaction page (600x600px) will be displayed.

Plain

ans..50

O

A value to be set by the merchant to return some information unencrypted, e.g. the MID

Custom

ans..1024

O

The merchant can submit several values separated by | which are returned unencrypted and separated by &.

Custom=session=123|id=456 will change in the answer to Session=123&id=456

Parameters for online transfers with Trustly


The following table gives the result parameters which the Paygate transmits to URLSuccess or URLFailure and URLNotify. If you have specified the Response=encrypt parameter, the following parameters are forwarded Blowfish encrypted to your system:

Parameter

Format

CND

Description

MID

ans..30

M

MerchantID, assigned by Computop

PayID

an32

M

ID assigned by Paygate for the payment, e.g. for referencing in batch files.

XID

an32

M

ID for all single transactions (authorisation, capture, credit note) for one payment assigned by Paygate

TransID

ans..64

M

Merchant’s transaction number

Status

a..50

M

OK, AUTHORIZE_REQUEST or FAILED

Description

ans..1024

M

Further details in the event that payment is rejected. Please do not use the Description but the Code parameter for the transaction status analysis!

Code

n8

M

Error code according to Paygate Response Codes (A4 Error codes)

MAC

an64

M

Hash Message Authentication Code (HMAC) with SHA-256 algorithm

UserData

ans..1024

O

If specified at request, Paygate forwards the parameter with the payment result to the shop.

Plain

ans..50

O

A value to be set by the merchant to return some information unencrypted, e.g. the MID

Custom

ans..1024

O

The merchant can submit several values separated by | which are returned unencrypted and separated by &.

Custom=session=123|id=456 will change in the answer to Session=123&id=456

Customer parameters (optional)

AccountId

ans..30

O

Unique name/number to identify the specific customer account

Match

n1

O

0=not verified; 1=verified

AccClearingHouse

ans..50

O

Clearing house for that account

AccOwner

ans..55

O

Name of account holder

AccBank

ans..27

O

Name of the bank

AccDescriptor

ans..100

O

Additional text for identifying the customer

IBAN

n8

O

Last digits of IBAN/ account number

UserId

ans..30

O

Unique name/number for identifying the respective customers

AddrStreet

ans..100

O

Customer’s street name and house number

AddrZip

ans..10

O

Postcode of the customer

AddrCity

ans..30

O

Town/city of the customer

Response parameters for URLSuccess, URLFailure and URLNotify with Trustly

 

If “PendingNotify” is configured, only the standard parameters without the optional customer parameters are returned additionally to URLNotify.



Credit with reference

Credits (refunds) are possible via a Server-to-Server connection. For a Credit with reference to a capture the amount of the Credit is limited to the amount of the previous capture.

To carry out a credit with a reference transaction, please use the following URL:


Notice: For security reasons, Paygate rejects all payment requests with formatting errors. Therefore please use the correct data type for each parameter.

The following table describes the encrypted payment request parameters:

Parameter

Format

CND

Description

MerchantID

ans..30

M

MerchantID, assigned by Computop. Additionally this parameter has to be passed in plain language too.

PayID

an32

M

ID assigned by Paygate for the payment to be credited

TransID

ans..64

M

ID assigned by Merchant for the payment process to be credited

Amount

n..10

M

Amount in the smallest currency unit (e.g. EUR Cent)

Please contact the helpdesk, if you want to capture amounts < 100 (smallest currency unit).

Currency

a..3

M

Currency code, three digits DIN / ISO 4217

MAC

an64

M

Hash Message Authentication Code (HMAC) with SHA-256 algorithm

ReqIDans..32OTo avoid double payments, enter an alphanumeric value which identifies your transaction and may be assigned only once. If the transaction is submitted again with the same ReqID, Paygate will not carry out the payment, but will just return the status of the original transaction. Please note that the Paygate must have a finalized transaction status for the first initial action. Submissions with identical ReqID for an open status will be processed regularly.

Parameters for credits of payments with Trustly


The following table describes the Paygate response parameters:

Parameter

Format

CND

Description

MID

ans..30

M

MerchantID, assigned by Computop

PayID

an32

M

ID assigned by Paygate for the payment, e.g. for referencing in batch files

XID

an32

M

ID for all single transactions (authorisation, capture, credit note) for one payment assigned by Paygate

TransID

ans..64

M

Merchant’s transaction number

Status

a..30

M

OK or FAILED

Description

ans..1024

M

Further details in the event that payment is rejected. Please do not use the Description but the Code parameter for the transaction status analysis!

Code

n8

M

Error code according to Paygate Response Codes (A4 Error codes)

Response parameters for credits of payments with Trustly



Batch processing via the interface

Basic information about using Batch files and about their structure can be found in the Batch Manager manual. Within batch processing not alle functions are available which are usually available for the online interface.

This section describes the parameters which must be transferred within the data set (Record) for executing credits with Trustly, which can be found within the response file about the payment status.

Following table gives an overview of all batch versions that are possible for a specific action and their specialities:

Action

Version

Description

Credit

1.0 / 2.0

Standard version without return of parameter Code

 

1.x / 2.x

with RefNr (valid for all versions other than 1.0)

Description of the possible batch versions


The structure for a Trustly payment within a Batch file to be submitted is as follows:

HEAD,<MerchantID>,<Date>,<Version>

Trustly,Credit,<Amount>,<Currency>,<TransID>,(<RefNr>,)<PayID>

FOOT,<CountRecords>,<SumAmount>


Example for Master MID Funktion:

HEAD,[Master]MerchantID,Date,2.x
Type,Action,[Slave]MID,Amount,Currency,TransID,Data (depends on Action)
FOOT,CountRecords,SumAmount


The following table describes the individual fields and values used within the data set (record) in the batch file:

Parameter

Format

CND

Description

Type

a..11

M

HEAD for Header, FOOT for Footer, Trustly for Trustly

Action

a..20

M

The parameter Action defines the type of transaction:

Credit

Amount

n..10

M

Amount in the smallest currency unit (e.g. EUR Cent)

Please contact the helpdesk, if you want to capture amounts < 100 (smallest currency unit).

Currency

a3

M

Currency code, three digits DIN / ISO 4217

TransID

ans..64

M

TransactionID which should be unique for each payment

RefNr

ns..30

O

Unique reference number

PayID

an32

M

ID for this transaction given by Paygate

Description of fields within the record for Batch files

 

The record area within the response file for Batch transactions looks as follows:

HEAD,<MerchantID>,<Date>,<Version>

Trustly,Credit,<Amount>,<Currency>,<TransID>,(<RefNr>,)<PayID>,<Status>,<Code>

FOOT,<CountRecords>,<SumAmount>

 

The following table describes the response parameters which the Batch Manager saves in the Record area for each transaction (standard parameters not explained here, such as <TransID> or <RefNR> and request parameters are returned unchanged and correspond to the call as specified before):

Parameter

Format

CND

Description

Action

a..20

M

The parameter Action defines the type of transaction:

Credit

PayID

an32

M

ID for this transaction given by Paygate

Status

a..50

M

OK or FAILED

Code

n8

M

Error code according to Paygate Response Codes (A4 Error codes)

Description of result parameters within the record for Batch files